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ONLINE GAMING EMPLOYMENT LICENSE (GEL) MANUAL

The Gaming Employment License (GEL) is an authorization issued by PAGCOR granting a person the privilege to be employed as a gaming employee within the Philippine jurisdiction. It is a pre-employment and continuing requirement for employment in any gaming establishment in the country and should form part of the employee's handbook. No employer shall hire and keep an individual employed without a valid GEL.

Employer refers to a legal entity duly authorized by PAGCOR to operate a gaming facility including PAGCOR itself.

Prior to hiring or signing of employment contract, it must ensure that the following possess valid GELs:

  1. Regular and contractual employees hired by the Employer
  2. Outsourced personnel or those hired through employment agencies whose tasks/functions require handling of or direct contact with gaming equipment and paraphernalia and casino cash, chips or tokens, such as, but are not limited to, contractual dealers, slot machine technicians, slot machine attendants, cashiers, bingo ticket sellers, callers, gaming assistants, etc.
  3. Consultants who are assigned in the gaming area or have participation in the gaming operations.

The following personnel who are not direct hirees of the employer need not apply for GEL:

  1. Hotel staff/hotel outlet personnel who enter the casino gaming area
  2. Staff of concessionaires
  3. Security guards, maintenance personnel, drivers, etc.
  4. Suppliers and contractors of the licensees that provide gaming equipment and paraphernalia as well as installation, inspection, repair and maintenance services of equipment. However, if and when they enter the gaming area, they must get Access Passes (in accordance to the Regulatory Manual).

Section 1. General Guidelines

  1. All applications for GEL must be coursed through the employer.
  2. Employer must file documents in a subfolder in the employee's 201 file. Documents must be made available to PAGCOR anytime for verification/spot audit.
  3. Application fees must be remitted by the employer on behalf of the employees.


Section 2. Employer's Access to Online Application System

Before an employer is given access to the Online Application System, it must:

  1. Designate an authorized signatory for all certifications/letters/reports to be submitted to PAGCOR relative to the GEL compliance. See Annex 1 -GEL Form A.
  2. Designate an officer and an alternate who will be tasked to handle employees' on line application, and will serve as PAGCOR's contact persons. Contact details (email addresses, office numbers, cellphone numbers) must likewise be provided. Any changes must be promptly advised. See Annex 1 - GEL Form A.
  3. Require the designated officer and alternate to fill out and submit the On-line GLS User Access Control Form. See Annex 1 - GEL Form B.

The following table enumerates the functions for each designation:

Designation Qualification Function
Authorized Signatory HR Department Head or its equivalent position Signs all communications and forms for GEL
GEL Liaison Officer (GLO) Regular employee of the licensee
  1. Point Person for GEL;
  2. Generates/Issues Queue Number;
  3. Receives monthly Invoice/Billing;
  4. Updates payment status
  5. Sends deposit slip/proof of payment to PAGCOR
  6. Prints GEL number in company ID
  7. Ensures that applicant is not in the list of licensee-emanating excluded persons and employees separated for just causes
  8. Submits updated info on Separated Employees for Just Cause
  9. Submits list of managers and executives not issued clearance;
  10. Keeps GEL sub-folder of employees
  11. Maintains the Online Application System for GEL
GEL Liaison Officer Alternate Regular employee of the licensee Performs functions of GLO in his/her absence
GEL Online User GLO/Alternate Maintains username and password assigned to the licensee
  1. Submit master list of positions (including executive positions) with classification using Annex 1 - GEL Form C – Master list of Positions. Description of classifications and classification matrix presented in Annex 2 and Annex 3, respectively may be used as guide. PAGCOR GLDD reserves the right to validate and evaluate positions in case of discrepancies in classification of positions, and to sustain or change classification based on the review.
  2. Provide IT equipment (server and storage) to enable the Online GEL system.


Section 3. New GEL

  1. Requirements

Before the employer gives a GEL applicant access to the Online GEL system, it must ensure that the applicant has submitted the following requirements:

  1. NSO Certified Birth Certificate
  2. Valid NBI Clearance
  3. Medical Certificate
  4. Drug Test Clearance (if required by the employer)
Additional requirement for managerial/executive position if applicant is a former manager/executive from previous gaming employer and is applying within one year from separation in another gaming employer:
  1. Certification from former employer, attesting to the fact that the: (a) casino manager/executive is not bound by any restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent him/her from working for another casino; OR (b) former employer is waiving the effectivity of any such applicable restriction. Without the certification, the GEL of the employee holding a managerial or executive position shall be deemed suspended for a period of six months from date of separation.
Additional requirements from foreigners:
  1. Photocopy of valid Passport from country of origin
  2. Valid Employment Permit from the Department of Labor and Employment (DOLE)
  3. Valid Working Visa issued by the Bureau of Immigration and Deportation (BID)

NOTE: The Tax Identification Number (TIN) is a required information in the Online application form.

Before receiving the required documents for GEL application, the HRD of the employer must ensure the following:

    1. Birth Certificate
      • Certified True Copy of Birth Certificate issued by the National Statistics Office (NSO) or foreign counterpart
      • Applicant must be at least 21 years old during the time of the application for GEL
    2. Clearance from the National Bureau of Investigation (NBI)
      • Must be valid at the time of submission (1 year validity)
      • Complete name and date of birth on the NBI clearance are exactly the same as those written on the GEL application form.
      • No derogatory record or no record on file as indicted under "Remarks"
    3. Medical Certificate
      • Must be valid at the time of submission (1 year validity)
      • Name on the medical certificate is exactly the same as written on the application form
      • "Fit to work" specified under "Remarks"
      • Duly signed by the attending physician with the physician's license number
    4. Drug Test Clearance (if required by the employer)
      • Must be valid at the time of submission (1 year validity)
      • Name written on the Drug Test Clearance is exactly the same as written on the application form
      • "Negative" specified under "Remarks"
      • Duly signed by the analyst and laboratory head
    5. Photocopy of Passport (for foreigners only)
      • Name, date of birth, and nationality written on the passport are exactly the same as written on the application form
      • Passport must be valid at the time of application for GEL
    6. Employment Permit from the Department of Labor and Employment (DOLE) (for foreigners only)
      • Name written on the Employment Permit is exactly the same as written on the application form
      • Permit must be valid at the time of application for GEL
    7. Working Visa from the Bureau of Immigration (BID) (for foreigners only)
      • Name written on the Working Visa is exactly the same as written on the application form

Visa must be valid at the time of application for GEL
After receiving the complete requirements for GEL application, the employer will provide the applicant a copy of the GEL Eligibility Form (Annex 1, GEL Form D) for the applicant to accomplish and submit to the employer. Employer files the document together with the other GEL application requirements in a subfolder in the employee's 201 file.

  1. Endorsement of Application
    1. All application for GEL must be endorsed by the prospective employer.
    2. The endorsement of the application for GEL shall be in the form of a queue number for the GEL on-line application.
    3. It is understood that once a queue number is issued to an applicant, the employer has:
      1. Received and has on file the complete requirements, including certification from previous gaming employer of manager or executive;
      2. Verified that the applicant's name is not included in the list of licensee-emanating excluded persons in the National Database of Restricted Persons (NDRP); and
      3. Verified that the applicant has not been terminated by PAGCOR nor any licensee for just cause. Refer to list below for just causes:
        1. Game cheating
        2. Fraud and/or estafa
        3. Theft
        4. Forgery or counterfeiting
        5. Unlawful interference with a gaming equipment
        6. Conviction of a crime involving moral turpitude
        7. Use of camera or any electronic device to assist in projecting outcome of the game.
        8. Acts of dishonesty amounting to grave or serious misconduct


  2. Queue Number

PAGCOR limits access to the Online GEL System to PAGCOR and its licensees. Employers generate queue numbers for their applicants who have passed their pre-employment process and those still in their roster who will renew their GEL or change their statuses. The employer must ensure that the applicant either has no GEL number yet or if he/she does, it should be valid at the time of issuance of a queue number.

  1. To generate queue number, the employer must key in applicant's classification (rank and file, supervisory, managerial or executive) and type of application (new, renewal, update of info or change of employer), then prints out a coupon bearing the queue number, PAGCOR GEL web address and instructions for online application for the applicant/employee. See Annex 4 for sample of coupon. This is issued to the applicant/employee.
  2. Executives are exempt from watching the video and taking the online test. The employer's HR Department shall input the required information online on their behalf.
  1. GEL Number

An applicant who has completed the online GEL application process is assigned a unique GEL number.

  1. A certification bearing the GEL number is emailed to the applicant.
  2. A summary of the names of applicants who successfully applied for licenses and their respective GEL numbers, including executives, is emailed to the employer. This summary also serves as Invoice.
  3. The employer prints the GEL number prominently on the employee's company ID not later than one (1) month after issuance of GEL number. Failure to print the GEL number on the employee's company ID shall be subject to regulatory sanctions.
  4. The PAGCOR Monitoring Team and GLDD GEL staff shall randomly check the GEL numbers on the employees' company IDs in their course of aud
  1. Validity

The GEL is valid for three (3) years. It expires three years after issuance on the birth date of the applicant.

F. Payment of Fees

    1. The employer shall remit GEL fees on behalf of its employees. Fees are non-refundable and non-transferrable.

      CLASSIFICATION LICENSE FEE
      a. Executive : P 5,000.00
      b. Management : P 3,000.00
      c. Supervisory : P 1,500.00
      d. Rank & File : P 1,000.00

    2. Invoice and Payment
      • The online system shall generate a monthly payment invoice through the employer's online application access every 20th day of the month. This serves as the Statement of Account which shall be the basis for payment. Cut-off for application is 12 midnight on the 17th day of every month.
      • It shall be the responsibility of the employer to check online every 20th day of the month its payment invoice or Statement of Account.
      • The employer must deposit the full amount to PAGCOR's bank account (Philippine National Bank PAGCOR OPEX Acct. No. 108766100166) within five (5) banking days from the 20th of each month or every 25th-27th of the month. Arrangements for the individuals' payments to the employer or the latter's subsidy shall be an internal employer-employee arrangement.
      • In case the employer-licensee disputes PAGCOR's computation of GEL fees, the employer shall remit the said fees to PAGCOR, under protest. Only upon remittance under protest shall PAGCOR commence the processing of reconsideration or reconciliation of the disputed fees. Failure of the employer to remit the disputed GEL fees and penalties shall be considered material breach of the conditions of their License to Operate.

    3. Posting of payment
      • For proper recording, the licensee shall post details of payment (date of deposit, bank branch, amount, cash/check number, etc.) in the system and attach copy of scanned validated bank deposit slip to PAGCOR at GELadmin@pagcor.ph not later than two (2) business days after deposit. The system will not save the data posted if no scanned copy of deposit slip is attached.
      • Payment shall be officially acknowledged by PAGCOR only after full details have been posted in the system.
      • If payment details are not posted in the system within the prescribed two (2)- business day period after deposit, the account shall be considered unpaid, and shall be subject to a 12% per annum (p.a.) interest. Non-posting beyond thirty (30) days may result in the suspension of access to the online GEL application.
      • When payment details are posted, PAGCOR GEL Section shall confirm payment then advice PAGCOR Finance and Treasury Department (FTD) of the payment details and send copy of deposit for preparation of official receipt.
      • PAGCOR FTD shall then issue an official receipt for the payment. This may be picked up from GEL Section three (3) business days after.
      • All unclaimed official receipts (ORs) issued in the current calendar year shall be safekept by GLDD until end of January of the following year. Thereafter, PAGCOR shall not be accountable for unclaimed ORs.

    4. Late Payment
      • Failure to remit payment within the prescribed period shall be considered late.
      • An interest of 12% p.a. shall apply beginning on the 6th banking day.
      • Interest computed for the late payment shall be billed on the following payment period.
      • If employee fails to remit payment within thirty (30) days after the lapse of the 5-day payment period, its access to the online GEL application system shall be suspended until full payment of unpaid dues and interest are made and posted.


Section 4. Renewal of GEL

The application for renewal must be filed within thirty (30) days prior to or thirty (30) days after expiration of the license. GEL not renewed within thirty (30) from expiration will be cancelled. Employee must apply personally for a new GEL at PAGCOR Corporate Office. Fee to be collected shall be the fee for new application.

Employees with expired GEL cannot be deployed for duty.

  1. Requirements

Filipino applicants applying for renewal are not required to submit new documents except for those holding managerial or executive positions who are transferring from one employer to another. They are required to submit Certification from former employer, attesting to the fact that: (a) they are not bound by any restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent them from working for another casino; OR (b) former employer is waiving the effectivity of any such applicable restriction.

Foreigner employees must submit new or valid requirements as follows:

  1. Photocopy of Passport
  2. Employment Permit from the DOLE
  3. Working Visa from the BID
  1. Fees

The employer shall remit GEL fees on behalf of its employees. Fees are non-refundable and non-transferrable. Rates below are for 3 years validity.

CLASSIFICATION LICENSE FEE
Executive : P 4,000.00
Management : P 2,400.00
Supervisory : P 1,200.00
Rank & File : P 800.00

Payment procedure and issuance of official receipt as defined under Section 3, Item F, Nos. 2-3 shall apply for renewal of valid licenses.

  1. Procedure
    1. Employer receives and screens requirements for renewal. If all is in order, the employer will access the Online GEL System to generate queue number. A coupon is printed bearing the queue number, PAGCOR GEL web address and instructions for online application. See Annex 5 for sample of Queue Number Coupon for Renewal.
    2. Employer receives the printout of the Certification of Renewal presented by the employee after finishing his/her online application. The same will be sent to the employer's email mailbox for billing purposes.
    3. An employee with an expired GEL (beyond 30-day grace period), will not have access to the online GEL system. The employer cannot generate a queue number thru the online system. Instead, the employer should direct him/her to PAGCOR for personal application for a "new" GEL by submitting all required documents listed under Section 3, Item A with Endorsement/Certification from employer (See Annex 1, GEL Form E) and clearance from former employer, if applicable.

PAGCOR GEL Section provides the queue number to initiate the employee's online re-application. Upon completion of the process, a new GEL number will be generated. The employee presents the printout to its employer for printing on his company ID within one (1) month after issuance.

Fees for new application as listed under Section 3, Item F, No. 1 will be imposed.

  1. Notice to Employees

The employer must issue monthly notices to its employees (i.e. through email blast, text brigade, memos, posters) to remind them that their GEL must be valid while they are employed by PAGCOR or its licensees. PAGCOR shall be furnished soft copies of such notices.

Section 5. Update of Personal Information

All employees with GEL must update the following information within one month after any of the following is effected:

    1. Change of position/employer
    2. Change of name
    3. Change of status
    4. Change of address
    5. Change of contact numbers

Update of information must be supported by documents such as marriage certificate, annulment papers, etc. to be submitted to the HR Department of the employer.

Upon receipt of the supporting documents, the employer issues a queue number to the employee to access the GEL system (See Annex 6 – Sample of Queue Number Coupon for Information Update) to input changes.

A copy of the updated file will be sent through email to the employer's mailbox for validation.

Section 6. Regular Reports

The employer must submit every 15th day of the month to PAGCOR through GELadmin@pagcor.ph the following:

  1. List of terminated/dismissed employees using Annex 1 - GEL Form F – Notice of Employees Separated for Cause. If there is no change in the list during the previous month, report indicating "NONE" must still be submitted.
  2. List of separated employees holding managerial or executive positions not granted clearance using Annex 1 – GEL Form G. If PAGCOR does not receive any list on the designated date, it shall be assumed that all separated managers or executives during the previous month have been given clearance to transfer to another gaming employer. PAGCOR shall not be held liable for their transfer to another gaming employer despite a restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent them from working for another casino.


Section 7. Grounds for Revocation of the Gaming Employment License

After the issuance of a GEL, PAGCOR may revoke the same if it is proven that:

  1. The documents or information provided are fictitious or misleading
  2. The employee was dismissed by PAGCOR or a licensee for just causes
  3. Employee is convicted by any judicial court of any crime
  4. Employee is tested positive for dangerous drugs
  5. Employee is no longer physically fit to work

The employer must initiate the revocation process by submitting the NOTIFICATION FOR REVOCATION OF GEL – Annex 1 - GEL Form H to PAGCOR GLDD. Documents pertaining to the dismissal must be made available to PAGCOR for validation. See Annex 7 for list of documentary requirements.

Section 8. Grounds for Suspension of GEL

Non-submission of clearance by employees holding managerial or executive positions who were separated from their employers within one year prior to application.

Failure to obtain a clearance or certification from former employer, attesting to the fact that: (a) they are not bound by any restrictive covenant or contractual stipulation (i.e., non-compete clause) that would legally prevent them from working for another casino; OR (b) former employer is waiving the effectivity of any such applicable restriction, will result in the automatic suspension of their GEL for a period of six (6) months from date of separation.

Section 9. Grounds for Imposition of penalties (See Annex 8 for Offenses with Corresponding Penalties)

  1. Hiring/deploying of employees without valid GEL
  2. Endorsement of GEL application of an applicant whose name is included in the licensee-emanating excluded persons in the NDRP or list of employees terminated for just causes by PAGCOR or any licensee.
  3. Non- availability of required documents / incomplete documents during the inspection
  4. Failure to maintain sub-folder for GEL in employees' 201 file
  5. Failure to indicate GEL number on employees' company ID
  6. Printing of wrong GEL number of employees' company ID
  7. Failure to submit to PAGCOR reports listed under Section 6.
  8. Failure to submit Notification for Revocation within the prescribed period.
  9. Failure to remit payment for GEL application within the prescribed period.


Section 10. GEL Help Desk

Inquiries and other concerns may be addressed to PAGCOR GEL Section through email address GELadmin@pagcor.ph or call 523-4307 (direct line) or 521-1542 local 377 or 382.

 



LIST OF ANNEXES AND FORMS
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Click to download files
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ANNEX 1 GEL Forms

A Designated Authorized Signatory, Liaison Officer and Alternate for GEL Application

B On-line User Access Control Form

C Updated Master List of Positions

D GEL Eligibility Form

E Endorsement for New Application (expired license)

F Notice of Employees Separated for Cause

G Notice of Separated Executives/Managers

H Notification for Revocation of GEL

ANNEX 2
Brief Description of GEL Classification

ANNEX 3
Classification Matrix

ANNEX 4
Sample of Queue Number Coupon

ANNEX 5
Sample of Queue Number Coupon for Renewal

ANNEX 6
Sample of Queue Number Coupon for Information Update

ANNEX 7
Filing of Recommendation for Revocation of GEL

ANNEX 8
List of Offenses and Penalties