Responsible Gaming

IF YOU OR ANY OF YOUR LOVED ONES ARE EXPERIENCING SIGNS OF PROBLEM GAMBLING YOU CAN:

  • Apply for PAGCOR exclusion or banning program. There are two (2) types of programs:

    1. Self Exclusion/Banning - for patrons who feel that they are developing a problem with gambling.
    2. Applicants may request an exclusion period of 6 months, 1 year, and 5 years. After the completion of the exclusion period, the self exclusion order will be lifted automatically.

      A self exclusion/banning period for the first six (6) months is irrevocable.

      Requirements:

      1. Accomplish Self Exclusion application form, download it here
      2. Photocopy of government-issued photo ID
      3.Two (2) 2x2 colored photo
        oTaken within the last 6 months prior to application
        oFull-face view directly facing the camera
        oNo facial accessory (hat, glasses, facemask, etc.)
      4.If non-personal submission, selfie or video call is required for confirmation


    3. Family Exclusion/Banning - for loved ones (Spouse, Child, Parents) who need help with problem gambling.
    4. Applicants may request an exclusion period of 6 months, 1 year, and 3 years. After the completion of the exclusion period, the family exclusion order will be lifted automatically.

      Requirements:

      1. Accomplish Family Exclusion application form, download ithere.
      2. Photocopy of government-issued photo ID of respondent
      3. Photocopy of government-issued photo ID or school ID of applicant
      4. Two (2) 2x2 colored photo of the respondent
        oTaken within the last 6 months prior to application
        oFull-face view directly facing the camera
        oNo facial accessory (hat, glasses, facemask, etc.)
      5. If non-personal submission, selfie or video call is required for confirmation
      6. Birth certificate of respondent - If applicant is the parent or child (at least 18 years of age)
      or
      6. Marriage contract/certificate - If applicant is the spouse

    Exclusion/banning will be implemented across all sites, licensed and operated by PAGCOR.

    Application can be sent through email at ResponsibleGaming@pagcor.ph or via drop box at MET Live Building, Central Business Park 1-AMacapagal Blvd cor. EDSA Extension, Pasay City, together with its corresponding requirements.


  • Seek help and support from family or loved ones, or from a counsellor through PAGCOR’s accredited help centers.

    • Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.
      364 Aguirre Ave., Phase 3, BF Homes, Parañaque City (with branches nationwide)
      Contact: (02) 622-0193 / 0917 509 8826
      Email: help@bridgesofhope.com.ph
      Website: www.bridgesofhope.com.ph

    • Life Change Recovery Center
      105 Scout Rallos St., Kamuning, Barangay Sacred Heart, Quezon City
      Contact: (02) 415-7964 / 415-6529
      Website: www.lifechangerecovery.com

    • Milestone Health and Wellness Center
      58 Paterno St., South Drive, Baguio City
      Contact: 0919 000 9188
      Website: www.milestonehealthcenter.com

    • Gamblers Anonymous Philippines
      Contact: 0915 938 2808
      Website: www.gaphilippines.com


For more information and assistance, you may call (02) 8538 9090 or email ResponsibleGaming@pagcor.ph


Gambling for 21 years old and above only
Gambling can be Addictive. Know When to Stop.