Responsible Gaming

OUR COMMITMENT

PAGCOR is committed to ensure that gaming establishments comply with the Responsible Gaming Code of Practice (RGCP) in order to minimize potential harm to the individual players and the community, to prevent gambling addiction, and to prohibit underage gambling.


Download the Responsible Gaming Code of Practice here

WHO ARE NOT ALLOWED TO GAMBLE

  1. 1.Pursuant to Presidential Decree 1869 (PAGCOR Charter) as amended by Republic Act 9487 and Malacañang Memorandum Circular No. 6 Series of 2016, the following persons are not allowed to enter, stay and/or play:

    1. Government officials and employees connected directly with the operation of the Government or any of its agencies
    2. Members of the Armed Forces of the Philippines (AFP) and the Philippine National Police (PNP)
    3. Persons under 21 years of age

  2. Persons included in the National Database of Restricted Persons (NDRP)

  3. Gaming Employment License (GEL) Holders

HOW TO BE A RESPONSIBLE GAMBLER

  1. If you choose to gamble, do so for entertainment purposes
  2. Treat the money you lose as the cost of your entertainment
  3. Set a time and money limit, and stick to it
  4. Expect to lose
  5. Do not borrow money to gamble
  6. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities
  7. Avoid “chasing” lost money

SIGNS OF PROBLEM GAMBLING

  • Spending or betting more money than intended
  • Gambling for a longer period of time than planned
  • Repeatedly trying to win back losses
  • Having increased debt, unpaid bills, or other financial troubles because of gambling
  • Thinking about gambling all the time
  • Borrowing, stealing, or selling belongings to keep on gambling
  • Destroying families and relationships because of gambling
  • Experiencing hopelessness, emotional distress, and depression because of gambling
  • Suffering significant impact in all aspects of life because of gambling

IF YOU OR ANY OF YOUR LOVED ONES ARE EXPERIENCING SIGNS OF PROBLEM GAMBLING YOU CAN:

  • Apply for PAGCOR exclusion or banning program. There are two (2) types of programs:

    1. Self Exclusion/Banning - for patrons who feel that they are developing a problem with gambling.

      2. Applicants may request an exclusion period of 6 months, 1 year, and 5 years. After the completion of the exclusion period, the self exclusion order will be lifted automatically.

      A self exclusion/banning period for the first six (6) months is irrevocable.

      Requirements:

      1. Accomplish Self Exclusion application form, download it here
      2. Photocopy of government-issued photo ID
      3.Two (2) 2x2 colored photo
        oTaken within the last 6 months prior to application
        oFull-face view directly facing the camera
        oNo facial accessory (hat, glasses, facemask, etc.)
      4.If non-personal submission, selfie or video call is required for confirmation


    2. Family Exclusion/Banning - for loved ones (Spouse, Child, Parents) who need help with problem gambling.
      3. Applicants may request an exclusion period of 6 months, 1 year, and 3 years. After the completion of the exclusion period, the family exclusion order will be lifted automatically.

      Requirements:

      1. Accomplish Family Exclusion application form, download ithere.
      2. Photocopy of government-issued photo ID of respondent
      3. Photocopy of government-issued photo ID or school ID of applicant
      4. Two (2) 2x2 colored photo of the respondent
        oTaken within the last 6 months prior to application
        oFull-face view directly facing the camera
        oNo facial accessory (hat, glasses, facemask, etc.)
      5. If non-personal submission, selfie or video call is required for confirmation
      6. Birth certificate of respondent - If applicant is the parent or child (at least 18 years of age)
      or
      6. Marriage contract/certificate - If applicant is the spouse

    Exclusion/banning will be implemented across all sites, licensed and operated by PAGCOR.

    Application can be sent through email at ResponsibleGaming@pagcor.ph or via drop box at MET Live Building, Central Business Park 1-AMacapagal Blvd cor. EDSA Extension, Pasay City, together with its corresponding requirements.


  • Seek help and support from family or loved ones, or from a counsellor through PAGCOR’s accredited help centers.

    • Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.
      364 Aguirre Ave., Phase 3, BF Homes, Parañaque City (with branches nationwide)
      Contact: (02) 622-0193 / 0917 509 8826
      Email: help@bridgesofhope.com.ph
      Website: www.bridgesofhope.com.ph

    • Life Change Recovery Center
      105 Scout Rallos St., Kamuning, Barangay Sacred Heart, Quezon City
      Contact: (02) 415-7964 / 415-6529
      Website: www.lifechangerecovery.com

    • Milestone Health and Wellness Center
      58 Paterno St., South Drive, Baguio City
      Contact: 0919 000 9188
      Website: www.milestonehealthcenter.com

    • Gamblers Anonymous Philippines
      Contact: 0915 938 2808
      Website: www.gaphilippines.com


For more information and assistance, you may call (02) 8538 9090 or email ResponsibleGaming@pagcor.ph


Gambling for 21 years old and above only
Gambling can be Addictive. Know When to Stop.